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Decision Support System and C. Knowledge Management

Decision Support System and C. Knowledge Management

MGMT 3913 –DECISION SUPPORT SYSTEMS LEARNING ASSESSMENT QUESTIONS CHAPTERS 15 AND 9 Learning Assessment Quiz will be on Tuesday 11/08/2011 1. What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information? A. Collaboration system 2. What includes document exchange, shared whiteboards, discussion forums, and email? B. Unstructured collaboration 3. What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules? C. Structured collaboration 4. Which of the following is a type of collaboration system?

A. Content management system B. Groupware system C. Knowledge management system D. All of the above ***** 5. What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment? A. Content management system 6. What facilitates the automation and management of business processes and controls the movement of work through the business process? D. Workflow management systems 7. What is software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing? B. Groupware system 8.

What is it called when you have a novice and an expert work together on a project to help bring the expert’s approach to light? B. Joint problem solving 9. What supports the capturing, organization, and dissemination of knowledge throughout an organization? C. Knowledge management system 10. What works with binary rather than text files, such as multimedia file types? B. Digital asset management system 11. What enables publishing content both to intranets and to public websites? C. Web content management system 12. What consists of anything that can be documented, archived, and codified, often with the help of IT? A.

Explicit knowledge 13. What is the knowledge contained in people’s heads? B. Tacit knowledge 14. What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet? D. Instant messaging 15. What is an organization’s key strength, a business function that it does better than any of its competitors? A. Core competency 16. What is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes?

B. Core competency strategy 17. What is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer? D. Information partnership 18. Which of the following is the top reason why organizations launch knowledge management systems? A. Develop new products or services B. Reduce costs C. Improve customer retention and/or satisfaction D. Increase profits or revenues 19. What sends work assignments through an email system? B. Messaging-based workflow system 20.

What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document? C. Database-based workflow system 21. Which company is improving how it manages the assets in fields by enabling employees in multiple disciplines to easily access and share the information they need to make decisions? A. Heineken USA B. Lockheed Martin Corporation C. Accenture D. ChevronTexaco Corporation 22. What is a web-based tool that makes it easy for users to add, remove, and change online content? A. Wiki B. Business Wiki C. Mashup D. All of the above 23. What can a model accomplish? A.

Calculate risks B. Understand uncertainty C. Manipulate time D. All of the above 24. What is the study of the impact that changes in one (or more) parts of the model have on other parts of the model? B. Sensitivity analysis 25. What is consolidation? A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information. 26. What is drill-down capability? C. Enables users to get details, and details of details, of information 27. What integrates information from multiple components and tailors the information to individual preferences? A. Drill-down B. Sensitivity analysis C. What-if analysis

D. Digital dashboard?? 28. Which of the following is a form of statistical analysis? A. Forecasting B. Market basket analysis C. Cluster analysis D. All of the above??? 29. Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems? A. TPS, DSS, EIS B. DSS, TPS, EIS C. EIS, DSS, TPS D. None of the above, it varies from organization to organization 30. Which of the following is an incorrect enterprise view of information technology? A. Processes are analytical for executives and transactional for analysts B. Granularity is coarse for executives and fine for analysts C.

Processing is OLTP for executives and OLAP for analysts D. None of the above 31. Which of the following is a type of transaction processing system? A. Order processing B. Sales C. Manufacturing D. Transportation 32. Which of the following is a type of decision support system? A. Order processing B. Inventory tracking C. Manufacturing resource planning D. All of the above 33. Which system differentiates an executive information system from a decision support system and a transaction processing system? A. Order processing system B. Manufacturing system C. Stock market information system D. Transportation system