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Csf for Erp Implementation

Csf for Erp Implementation

Critical success factors (CSF) are widely used in the information systems arena [2]. CSFs can be understood as the few key areas where things must go right for the implementation to be successful. There is identifying a variety of CSFs for ERP implementation, among which context related factors consistently appear. Following are the commonly identified CSFs identified by several researchers and are pertinent for the success of ERP implementation project. (it-innovations, 2009)

The first one is project management, which involves the use of skills and knowledge in coordinating the scheduling and monitoring of defined activities to ensure that the stated objectives of implementation projects are achieved. The formal project implementation plan defines project activities, commits personnel to those activities, and promotes organizational support by organizing the implementation process. (it-innovations, 2009) Another important factor that is critical for the success of ERP implementation is the Business Process Reengineering.

It is defined by [3] as “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed”. Organizations should be willing to change their businesses to fit the ERP software in order to minimize the degree of customization needed. The implementation of ERP requires examination of many business processes, which believed to be one of the important and beneficial results of the implementation of ERP system. it-innovations, 2009) Moreover, In ERP implementation process many projects fail in the end due to lack of proper training. Many researchers consider users training and education to be an important factor of the successful ERP implementation [4] [5] [6] [7] [8]. The main reason for education and training program for ERP implementation is to make the user comfortable with the system and increase the expertise and knowledge level of the people.

ERP related concept, features of ERP system, and hands on training are all important dimensions of training program for ERP implementation. Training is not only using the new system, but also in new processes and in understanding the integration within the system – how the work of one employee influences the work of others. (it-innovations, 2009) Last but not least, it is believed that IT infrastructure, hardware and networking are crucial for an ERP system’s success.

It is clear that ERP implementation involves a complex transition from legacy information systems and business processes to an integrated IT infra-structure and common business process throughout the organization. Hardware selection is driven by the firm’s choice of an ERP software package. The ERP software vendor generally certifies which hardware (and hardware configurations) must be used to run the ERP system. This factor has been considered critical by the practitioners and as well as by the researchers. (it-innovations, 2009)